Terms & Conditions:

• A referral form must be completed by the vet who normally treats your dog.

• Whilst every care possible is taken of dogs undergoing treatment and in the maintenance of the water & equipment, all dogs receive treatment entirely at their owner's risk.

• All sessions, including those to be part of an insurance claim, must be paid for in advance.

• Session fees will be charged in full if an appointment is broken or cancelled without 24 hours notice.

• Dogs will not be admitted with contagious or infectious conditions.  

• Bitches in season may not use the facilities until the season is over.

• Dogs must be in as clean a condition as possible.

• A current vaccination certificate is required for any dog using CCHC.

• Owners are requested not to feed their dog for at least three hours before attending a session, and to ensure that the dog has done its ablutions before arriving.

• A surcharge of £10 may be levied for dogs which defecate in the pool.

• It is the responsibility of the owner to poop-scoop for his dog on CCHC premises. Bags are available.

• All dogs must be kept on a lead, and under control, when attending CCHC.

• There are no facilities for children and it is advisable not to bring them if at all possible.

• CCHC cannot be held responsible for any loss or damage to vehicles or personal property, howsoever occasioned, whilst on the premises.

• CCHC reserve the right to use video recording and photographs taken during sessions.

• CCHC reserve the right to refuse treatment to any dog.